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Our guarantees and commitments to you


Ideal Health are committed to providing you with a quality service, and pure, potent, health products you can trust.

Ideal Health provides a range of health products from reputable 
New Zealand, Australian, United States, German and other international health companies and suppliers on our internet shopping site at healthyonline

Our guarantees to you...

Your total delight is our aim
All our products and services come with a 30 day money back guarantee. You can completely rely on our  100% total satisfaction guarantee. If you are not completely satisfied we'll be pleased to replace the product or give you a full refund. In some instances delivery costs may be deducted. 

Every item we sell reflects our commitment to give you the best value, quality, and service.

Your satisfaction is 100% guaranteed, or you will get a prompt and courteous refund.

We guarantee you competitive prices
This means if our New Zealand customers see exactly the same product elsewhere for a lower price, let us know and we'll either; match that price, or call us within 30 days of your purchase and we will refund the difference.

Prompt delivery
Your order will be delivered by Courier, who provide prompt delivery to most locations. Order over NZ$50 and your supplement order is delivered freight free* within New Zealand.  Allow 48 hours for delivery within New Zealand and five to seven business days for international orders. 

* All New Zealand orders under NZ$50 in value will have a delivery charge of NZ$3.50 applied.  All Rural deliveries may incur an additional fee of NZ$3.50.  Orders of Food and Home Cleaning items, may incur delivery charges. We will advise you of these delivery fees, if applicable, by return email before charging and dispatching your order.

Well researched health information
You'll find our friendly team at healthyonlineare always available with well researched health information which we regularly publish and update. You will also find the highest quality health supplements and organic foods. Our internet shopping site is continually updated with the latest in health and product research, to ensure that we offer our customers the highest quality and value health products available.

If you have a specific health question please email Leanne James our herbalist. Leanne is our resident practitioner and is a registered Natural Medicines Practitioner.

Every item we sell reflects our commitment to give you exceptional value, quality, and service.

Our Commitments to You

As an Ideal Health customer we are committed to providing you with a quality service, and  pure, potent health products, you can trust.

We want you to know you have the right to expect the following standards from us:

  • If you have any questions, our customer services team will respond to your request within 24 hours during a working week.   If they cannot answer your question, they will find the person who can and will promptly reply to you.
  • Your feedback is important to us so that we can improve this web site. We look forward to your ideas, your comments and your suggestions.
  • Your privacy is of paramount importance. Ideal Health and our internet shop healthyonline will maintain a strong commitment to utilise security techniques that safeguard your personal details at all times. Read our 
    Privacy Policy
    here.
  • Your purchases are always totally secure when ordered through healthyonline
  • Our products will always be of exceptional quality.
  • We always aim to offer our customers exceptional value for money, in providing our services.
  • We aim to make your dealings with us a delightful experience.  We are committed to continually find ways to improve our service, so that we exceed your expectations.
  • We continually research health products on the market, to ensure that those offered to our customers are of the highest quality and value available.
  • We will always give consideration to the requirements of society and the environment.
  • We respect your privacy and will hold all your personal details in the strictest confidence.  We will never rent, sell or give your name or address to anyone else without your consent.

We are members of:

The NZ Charter of Health Practitioners Inc.
The NZ Natural Medicines Association Inc.
International Research into Iridology and Sclerology Inc.

If you have a health question please email me at leanne@healthy.co.nz  

You can visit my internet shopping and health information 
web site at http://www.healthy.co.nz . This is updated daily during the working week!

Satisfaction Guaranteed
 

Leanne
Leanne James
Dip. Irid., Dip. Herb. Med.
MNZNMA, MNZCHP
Herbalist and Health Coach

   
 

Free Phone 0800 HEALTH (New Zealand Callers only)
Phone +649 4432 584
Fax +649 4432 068

Naturopaths available Monday to Friday 8.30am to 6pm. Saturdays 10am-2pm. NZ standard time.

   
     
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  New Zealand Callers Phone 0800 432584